FAQs – Mellow Bay

FAQs – Mellow Bay

Welcome to Mellow Bay’s FAQ page! We’re here to answer your questions and make your shopping experience as smooth and enjoyable as possible. If you don’t find what you’re looking for, feel free to contact us – we’re always happy to help!

Orders & Shipping

1. How long does delivery take?

  • US Orders: 7–14 business days.

  • International Orders: 14–31 business days.

2. Will I receive tracking information?
Yes! Once your order ships, we’ll send you tracking information as soon as possible. You can check the status of your order on our Track Your Order page.

3. Do you ship internationally?
Yes, we ship worldwide! Please note that international delivery times may vary depending on your location.

4. What if my order is delayed?
While we do our best to ensure timely delivery, occasional delays may occur due to unforeseen circumstances like weather or customs. If your order is significantly delayed, please reach out to us for assistance.

Returns & Refunds

1. What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange.

2. How do I initiate a return?
To start a return, please contact us with your order number and reason for return. We’ll provide you with instructions and a return label if applicable.

3. What condition should my return be in?
Items must be unused, in their original packaging, and in the same condition as when you received them.

Product Information

1. Are your products eco-friendly?
Yes! At Mellow Bay, we’re committed to sustainability. Many of our products are made from eco-friendly materials, and we prioritize ethical manufacturing practices.

2. How do I care for my Mellow Bay products?
Care instructions vary by product. Please refer to the product description or packaging for specific care guidelines.

Payments & Discounts

1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

2. Can I use multiple discount codes?
Only one discount code can be applied per order. Be sure to check which code offers the best savings!

3. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure a secure checkout process.

Account & Support

1. How do I create an account?
You can create an account during checkout or by visiting our Sign Up page. Having an account makes it easier to track orders, save favorites, and shop faster.

2. I forgot my password. What should I do?
No worries! Click the “Forgot Password” link on the login page, and we’ll send you instructions to reset it.

3. How can I contact Mellow Bay?
We’re here to help! You can reach us via:

  • Email: entshipment@gmail.com

  • Phone: [Phone Number]

  • Live Chat: Click the chat icon in the bottom right corner.

Thank you for choosing Mellow Bay! We’re so glad you’re here. If you have any other questions, don’t hesitate to reach out. Your comfort and satisfaction are our top priorities. 💛